Unilever Customer Service Excellence Coordinator - Future Vacancy in Alexandria, Egypt

Customer Service Excellence Coordinator - Future Vacancy



Service level Part

  • Follow up with external audit teams and internal stakeholders to timely generate service level KPIs reports

  • Run, maintain & analyse service level loss tree

  • Effectively communicate the results on weekly basis to key stakeholders

  • Support and prepare for cross functional meetings to follow up and align on actions

  • Generate and communicate the regional reports and CSE dashboards

  • Knowledge management of service level KPIs across all departments

  • Drive, champion and lead service level enhancement projects (implementation/alignment/project planning)

Field Part

  • Market visits to validate service level readings vs actual market feedback

  • Customer visits to make sure we are aligning the results with our key stakeholders

  • Partner with internal and external stakeholders to drive mutual service level enhancement agreements

  • Work on CPFR implementation with key customers

Cost To Serve

  • Perform business complexity analysis to influence key process, structure enhancement projects

  • Align, facilitate and monitor customer service department savings projects


  • 2 – 3 years’ of experience in Customer Service or Planning.

  • Engineering Graduate is a must

  • Good market and company CD awareness.

  • High analytical skills.

  • Advanced MS Office (Excel/Power point) skills.

  • Knowledge of SAP ECC is a plus.

  • Very good communication skills to bring set actions into implementation.


  • ** Have passion to field area, dynamics and challenges._

  • Presentable and can easily communicate with all customers.

Job: Supply Chain

Primary Location: Egypt-Egypt (State Level)-Alexandria

Schedule: Full-time

Shift: Day Job

Unposting Date: Jul-15-2017

Req ID: 170008HO