Unilever Customer Service Excellence Coordinator - Future Vacancy in Alexandria, Egypt
Customer Service Excellence Coordinator - Future Vacancy
Service level Part
Follow up with external audit teams and internal stakeholders to timely generate service level KPIs reports
Run, maintain & analyse service level loss tree
Effectively communicate the results on weekly basis to key stakeholders
Support and prepare for cross functional meetings to follow up and align on actions
Generate and communicate the regional reports and CSE dashboards
Knowledge management of service level KPIs across all departments
Drive, champion and lead service level enhancement projects (implementation/alignment/project planning)
Market visits to validate service level readings vs actual market feedback
Customer visits to make sure we are aligning the results with our key stakeholders
Partner with internal and external stakeholders to drive mutual service level enhancement agreements
Work on CPFR implementation with key customers
Cost To Serve
Perform business complexity analysis to influence key process, structure enhancement projects
Align, facilitate and monitor customer service department savings projects
2 – 3 years’ of experience in Customer Service or Planning.
Engineering Graduate is a must
Good market and company CD awareness.
High analytical skills.
Advanced MS Office (Excel/Power point) skills.
Knowledge of SAP ECC is a plus.
Very good communication skills to bring set actions into implementation.
** Have passion to field area, dynamics and challenges._
Presentable and can easily communicate with all customers.
Job: Supply Chain
Primary Location: Egypt-Egypt (State Level)-Alexandria
Shift: Day Job
Unposting Date: Jul-15-2017
Req ID: 170008HO