IBM Remote Software Technical Support - Java (French Speakers) in CAIRO, Egypt

IBM's client Software Support Specialists are required to deliver post sales Remote Technical Software Support Services in English

  • Responding to client queries and providing initial remote technical software support in a timely manner

  • Maintaining highest client satisfaction and relationships even in severe and pressurized situations

  • Interacting with client and IBM functions consistently until problem solution

  • Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business

  • Employing IBM's standard support delivery methodologies and tools

  • Logging all related activities for each customer query and handling client data securely

  • Performing in international software support delivery processes and environments

  • B.Sc. in Computer Science/Engineering or Management of Information Systems

  • Fluency in French & English is a must

  • 2 – 5 years of experience in Remote Technical Support or similar fields

Global Compentency Center (TSS)

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.