Philips Collections Lead - Philips HealthTech in Cairo, Egypt

  • Proven experience at as a Collection Specialist or similar role

  • Knowledge of billing procedures and collection techniques (e.g. skip tracing)

  • Familiarity with laws related to debt collection (e.g. FDCPA)

  • Working knowledge of MS Office and databases

  • Comfortable working with targets

  • Patience and ability to manage stress

  • Excellent communication skills (written and oral)

  • Skilled in negotiation

  • Problem-solving skills

  • High school diploma; Associate’s/Bachelor’s degree is a plus

Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team. We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while transforming themselves personally and professionally.

Philips Africa comprises all 54 countries of Africa, from the Cape to Cairo, and from the Atlantic to the Indian Ocean. Philips Africa is headquartered in Johannesburg, South Africa and it has a direct presence in four other African countries, in the cities of Accra, Casablanca, Cairo and Nairobi.

As a Collections Lead you will lead and supervise a collection team and ensure they meet the targets, work closely with the team and support to manage the Collections and Queries activities according to a clear policy in terms of efficiency (priority setting, to do lists, shared customers, registration & follow up) and effectiveness (minimal overdues and queries). You will receive predetermined work assignments that are subject to a high level of control and review. And you will use established guidelines, procedures and policies in order to minimize the outstanding receivables and the day’s sales outstanding.

Job placement in the organisation: Reports to the Collections Manager.

You are responsible for:

  • Organizing, supporting and developing accounts receivable process.

  • Establishing, implementing, and maintaining an effective delinquency control and follow-up program for all customer accounts that are late.

  • Executing the collection process for strategic customers

  • Performing remaining enabling Order to Cash/Credit Control activities (e.g. credit notes with open items)

  • Organizing, supporting and developing cash & collection process

  • Following up on relevant queries and solving escalations in close cooperation with businesses

  • Initiating process improvements.

  • Work closely with the billing team and communicate effectively for solving billing issues

  • Providing on-going support, monitoring and coaching to Collection team (both internally and externally).

We are looking for:

  • Bachelor in Accounting or related Field.

  • Minimum 3 years+ of working experience with accounting, collections, account receivables.

  • Customer service focus

  • Commercial sensitivity and business savvy

  • Show determination to achieve excellent results

  • Experienced with Excel (SAP would be a plus)

  • Excellent communication and negotiation skills

  • Team player, Open minded change agent

  • Familiar and comfortable with a large, international, multi-matrix environment

  • Mentoring, coaching skills

  • Good level of English in reading and writing (speaking would be a plus)

In return, we offer you:

New challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a career with a positive and supportive atmosphere in which to develop your talents further.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at on our career website, where you can read stories from our employee blog at . Once there, you can also learn about our recruitment process at , or find answers to some of the frequently asked questions at .