Philips Postgrad FSE in Cairo, Egypt

  • Align with CC to attend Installations of Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PH

  • Align with FSE to attend maintenance and equipment modifications within the scheduled time and to the quality standards set by PH

  • Align with FSE to attend corrective maintenance, supported when necessary by tier-2 support helpdesk

  • Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards

  • Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned

  • Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization

  • Support the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.

  • Use company property with care to ensure optimal results with minimal operational costs

  • Keep abreast of new technologies likely to affect PH range of products

  • Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets

  • Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies

  • Responsible for completeness and accuracy of service records with particular attention to test & inspection results

  • Responsible for adopting appropriate ESD control while servicing PH equipment

Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team. We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while transforming themselves personally and professionally.

Philips Africa comprises all 54 countries of Africa, from the Cape to Cairo, and from the Atlantic to the Indian Ocean. Philips Africa is headquartered in Johannesburg, South Africa and it has a direct presence in four other African countries, in the cities of Accra, Casablanca, Cairo and Nairobi.

Currently we have the opportunity for a dynamic intern to join our Postgrad program in Biomedical Field Service Engineering in Cairo – Egypt, for a 12 months internship.

Are you the enthusiastic, talented intern we’re looking for?

Join our Biomedical Field Service Team for a 12 months Internship Program and learn all about their work in practice!

You will report to the Area Service Manager.

You are responsible for:

  • Aligning with CC to attend Installations of Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PH

  • Aligning with Field Service Engineers (FSEs) to attend maintenance and equipment modifications within the scheduled time and to the quality standards set by PH

  • Aligning with FSEs to attend corrective maintenance, supported when necessary by tier-2 support helpdesk

  • Demonstrating commitments to meet customer needs and requirements by ensuring all given quality standards

  • Submitting timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned

  • Being aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and providing feedback and recommendations to the management, relevant people within the organization

  • Supporting the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.

  • Using company property with care to ensure optimal results with minimal operational costs

  • Keeping abreast of new technologies likely to affect PH range of products

  • Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets

  • Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies

  • Responsible for completeness and accuracy of service records with particular attention to test & inspection results

  • Responsible for adopting appropriate ESD control while servicing PH equipment

  • Responsible for using appropriate electronic measurement equipment in calibration controlled cycle

  • Responsible for reporting identified device safety issues according to applicable PH quality standard policy

  • Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner

To succeed in this role, you should have the following skills and experience:

An enthusiastic person freshly graduated in Biomedical Engineering & Electronic Engineering that is fluent in English (verbal and written) in addition to local language.

In return, we offer you

  • Paid 12 months internship.

  • Building your Biomedical Engineering career in an international company, which brings innovations that matter to you.

  • Intensive learning on the job through real experience that will allow you to accelerate your growth.

  • Fast-paced oriented work in truly global environment.

  • Discount for Philips’ products.

Employment Equity:

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Only apply for this role if you are an Egyptian Citizen and have the legal right to work in Egypt.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html

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