Microsoft Corporation Premier Field Engineer: Azure in Other, Egypt

Premier Field Engineer – Azure Infrastructure

The purpose of the Premier Field Engineer (PFE) position is to provide Microsoft customers with reliable technical solutions to the complex integration problems associated with business solutions built on the Microsoft platform. The PFE Team supports a diverse variety of technical solutions built with Microsoft technology and products.

Responsibilities of Enterprise Services organization: The Premier Field Engineer (PFE) will be expected to deliver timely and in-depth incident resolution focusing on root cause analysis and prevention of future issues. As a part of this analysis, the engineer is expected to develop strategic plans for improving the customer’s environment from a reactive culture to a dynamic infrastructure. The PFE will work with all levels inside the customer’s organization, so they will be responsible for developing and maintaining excellent relationships with many different technical and business leaders. This requires cross-team collaboration with others inside the Microsoft organization to ensure the customer receives the right solution for their issues and has a clear path moving forward. The PFE is one of the key communication points for customer issues relating to their environment, so customer satisfaction is a top priority through effective, clear, and concise communication, both on a technical and business level. The PFE will maintain a solid working relationship with the account team, primarily the Technical Account Managers/Service Delivery Manager, by communicating technical, political, and any other possible issues as needed and providing frequent customer updates. These engagements may be short-term demand-led or longer term engagements with a dedicated customer.

Responsibilities

This person will be responsible as the trusted advisor to several of Microsoft’s enterprise level customers. Typical tasks performed in this role include specific problem isolation and correction, provide Onsite Support Services and Incident Prevention Services to Microsoft Premier Customers. Build very successful relationships with your customer through the delivery of a high-quality technical engagement in a specific technology area. Developing solution based delivery outcomes that support our Customer’s business and technology strategy. Delivery of an excellent service is essential to promoting the Onsite services as the most customer focused offering available.

Key Accountabilities:

  • Perform deep technical troubleshooting of complex problems as well as provide guidance on operations of the customer’s systems.

  • Act as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management.

  • Onsite Risk Assessments of customer’s environment, including remediation and creation of long term goals to remediate items that cannot remediated within specific time frames.

  • Ability to work independently with minimal management supervision and as part of a Regional team of engineers.

  • Strong interpersonal and communication skills - working with diverse audiences including highly technical IT professionals, developers, architects and executive management.

  • Technical writing skills.

  • Delivery of customized workshops for Technical IT professionals, developer, architects and executive management

  • Drive customer satisfaction and strengthen technology adoption.

  • Deliver dedicated level support to Microsoft’s top tier customers using Microsoft technologies to build true solutions to run their business.

  • Maintain deep knowledge of latest products and configurations of Enterprise Customers by continuously increasing technical knowledge.

  • Maintain your accreditations ensuring you have the right skills to support the business.

  • Collaborate with Microsoft teams to deliver a high quality service.

  • Manage customer expectations and deliver a service in line with contractual obligations.

  • Work within Microsoft account teams on strategic customer deployments which may extend outside business hours.

Key Success Criteria:

  • Achievement of personal and team objectives.

  • Customer and account team feedback.

  • Face-to-face customer engagement skills.

  • Maximize use of available working hours to be in front of customers

Personal Attributes

  • Demonstrated aptitude for providing exceptional customer service Strong team participant and involvement in team workload and activities.

  • Integrity and honesty

  • Open and respectful with others

  • Willing to take on big challenges

  • Passion for customers, partners and technology.

  • Accountable for commitments, results and quality.

  • Self-critical, questioning and committed to personal excellence.

  • Comfortable in receiving and providing feedback

Qualifications

The Azure PFE position requires a list of technology experience or demonstrated understanding of these technologies. Identity PFE should be experienced in implementing, operating, tuning and troubleshooting enterprise Azure Solutions.

Qualifications:

The ideal PFE Knowledge, Skills and Experience is grounded in a solid understanding of:

  • At least 5 years’ experience supporting Enterprise customers with. Excellent written, oral and presentation skills.

  • Strong English languages skills

  • Awareness of corporate environments and their business requirements.

  • Experience in the enterprise customer arena

  • Face-to-face customer engagement skills

  • Excellent written, oral and presentation skills

  • Troubleshooting knowledge & skills

  • MCTS / MCITP qualification desirable

  • Degree qualification or equivalent experience

  • Good understanding of ITIL/Service Management

  • 70-533 Implementing Microsoft Azure Infrastructure Solutions

  • 70-534 Architecting Microsoft Azure Solutions